Rapid technological advances have altered the landscape of business IT operations considerably in recent years. This is both good news and bad news for non-technical business owners who find themselves struggling to stay on top of all the latest developments, including the deluge of software updates, security updates, and other essentials. If you're one of those beleaguered decision makers, you may have heard of two outsourced solutions that can save you a lot of effort and confusion – software as a service (SaaS) and managed services. But if you're weighing one against the other for your organization, there are important differences between the two that you need to understand.

There are many different business-class phone systems available with a vast array of features.  Chances are you have heard of VoIP.  What does that mean for you and your business?

VoIP stands for voice over IP (Internet Protocol). In other words, the phone system uses a network of cabling and switches similar to what computers use. This type of phone system offers a number of advantages such as expandability, voicemail-to-email, auto-attendant, and call recording.  VoIP can be delivered as an in-house system or hosted by 3rd party provider.