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Kent Morris

6 Biggest Managed IT Services Benefits

 

Remote IT Support Benefits     benefits of remote IT support

 

Too many business owners have a bad (and untrue) image of outsourced managed IT in their minds. There’s a misconception that outsourcing your IT means sending it overseas to unreliable technicians. Yet, 60% of organizations see the benefits of managed IT services. 

“Outsourcing IT services is only unreliable if you choose a poor fit for your technology needs.”  - Kent Morris, President of Gravity Systems

There are plenty of reliable managed service providers (MSPs) here in the United States. As of 2019, there were around 40,000 and this number continues to grow. There’s no reason to shy away from outsourcing your IT tasks. In fact, there are a lot of benefits of managed IT services.

This article will explore 6 of the biggest benefits and stress the importance of managed IT services as your business grows.

 

1. Increased Productivity

Technology management is time-consuming and inefficient technology management is even worse. Troubleshooting technical problems and daily IT maintenance take time away from your core business tasks. Even if you have an in-house team, they could be spending more time on new initiatives that propel your business forward. 

MSPs take tedious troubleshooting, monitoring, and management tasks off your shoulders - saving your and your employees time. 

This can have a tremendous effect that goes beyond productivity. The Harvard Business Review found that 9 out of 10 employees think meaningful work is more important than a higher salary. Therefore, increased productivity can also increase retention. 

Looking for a Provider That Can Bring You the Top Managed IT Service Advantages?

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2. Cost Savings

Every business needs effective IT to thrive in an increasingly digital world. This includes large enterprises and small start-ups. However, many smaller businesses can’t afford the resources and infrastructure to compete, impending their growth.

A managed service provider is a cost-effective way to get all the benefits of an IT department without the operational costs. Many also come with a team of expert consultants who can help you procure the best technology solutions for your needs and budget. 

There are also hidden cost savings that come from an MSP’s proactive network maintenance. Network downtime costs companies thousands of dollars and break-fix support is too often too late. Proactive maintenance stops costly downtime before it causes unneeded expenses. 

 

3. Clear Objectives

Growing businesses often reach out to multiple experts to get the best advice on how to meet their IT goals. The problem with this approach is that it often leads to conflicting messages that cause confusion and waste time. 

Most MSPs provide a single point of contact that gets to know your business intimately. Their Service Level Agreement (SLA) will also clearly highlight what you can expect from them. SLAs are contracts, so your consultant will always be held accountable.

 

4. Access to Experts

As technology evolves, you need highly skilled experts to keep your IT environment up to par. Constant upskilling is a huge time and money sink but you need that knowledge to stay competitive. 

A good MSP keeps up with evolving technology but doesn’t push it on your business if it isn’t necessary. They can show you where you can upgrade and how to make the most of what you already have. They also know that your business continuity relies on shared knowledge. So, they can help you train your team when you need it.

As your needs change, so can your contract. An MSP’s expert support shouldn’t end as your business expands. You can keep getting the same high-quality expertise for any service level, whether scaled up or pulled back.

Don't underestimate the importance of managed IT services. Read more about why they matter in today’s business environment:

 

5. Reliable Support

It’s an all-too-common story. Your employee needs help with an IT issue to continue working, but support takes hours to get back to them and longer to resolve the issue. As a result, that employee wastes precious work time waiting.

This shouldn’t be a problem with a managed support service provider. Good MSPs are dedicated to supporting their clients. That means they’re ready to help anytime you need them, often on a 24/7 basis. 

Additionally, your MSP partner is familiar with your business needs and IT setup. Therefore, they can anticipate the best solutions to your IT problems and fix them faster.

 

6. Enhanced Cybersecurity

A study by the University of Maryland determined that a cyber attack happens every 39 seconds. American businesses are one of the biggest targets in the world. That means it’s especially crucial for American business owners to have a robust cybersecurity plan in place. 

Managed IT Services Benefits-1

Source: IDG Connect

 

Managed services providers will reduce the risk of a cyber breach. They can also make sure you’re prepared for one if it does occur. MSP consultants are well-versed in the best cybersecurity solutions and will help you find the one that perfectly fits your business. 

They can also work with you to help you establish a solid disaster recovery plan and promote internal security awareness training. Most will also provide remote monitoring services so they can detect potential threats in your network and neutralize them before they affect operations.

 

Get all of These Managed IT Benefits and More with Gravity Systems

Gravity Systems offers a team of expert consultants who will work with you to develop a customized IT solution that perfectly fits your business needs and budget. You can enjoy all the benefits of an IT department without the operating expenses. 

Our managed IT solution provides:

Trust an expert pair of remote hands with your IT management and focus on business growth. Request a quote from Gravity Systems today.

Kent Morris
Kent Morris

Kent Morris, the founder of Gravity Systems, Inc., is recognized as one of Austin’s longest-standing IT consultants. Heralding from East Texas, Kent attended business school at UT Austin. After 22 years working closely with businesses in IT, Kent intimately understands the varying technology needs of businesses. Before starting Gravity Systems, Kent provided high-level consulting for various state and governmental agencies as well as enterprise IT support. Kent became involved in business IT in order to help business owners and their staff meet their goals through technology. He wanted to enable businesses of all sizes to have the increased reach, presence and efficiencies that the largest companies in the world enjoy. Dedicated to the painless experience of the client, what Kent enjoys most about providing IT solutions for businesses is “taking the stress of IT off the customer and making their interaction with all aspects of IT truly easy.” Kent provides CIO expertise, IT advice, consulting and project management for Gravity Systems customers across a broad swath of industries. Outside of his roles as business owner, multi-corporation CIO and boss, Kent enjoys outdoor activities and is an adept drum player. Kent is also a family man, and he spends his free time with his wife and two daughters.

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