GS Blog

We were troubleshooting an Outlook issue the other day during an on-site network maintenance visit.  Outlook on a user's computer would not open correctly.  The solutions required editing the associated registry key.

Issue: Outlook does not display main window after opening.  Send-receive and other windows may be available.

System: Outlook 2010, Windows 7

Error Code: N/A

Solution: Edit registry for window position information

To resolve this behavior, delete the relevant registry value and then restart Outlook to recreate the value:

  • Close outlook. Click Start on the taskbar, and then click Run.

  • Type regedit, and then click OK to start Registry Editor.

  • On the registry tree in the left pane, locate the following registry key:

  • HKEY_CURRENT_USER\Software\Microsoft\Office\XXX-VerionNumber\Outlook\Office Explorer\

  • In the right pane, right-click the Frame value, and then click Delete.

  • Quit Registry Editor.

  • Start Outlook.


With Gravity Systems On-Site Maintenance, even small businesses can have professional IT support at their location without the burden of employing a full-time staff person.  Contact us for an initial consultation.



Gravity Systems, Inc.
Business Computer Services

Date: May 09, 2011

We were called last week with an issue regarding the print output from PowerPoint 2010. The user selected the option to print a presentation in “pure black & white”; however, the printout was in gray scale. The user attempted various printers and different presentations, all producing the same result. Previous versions of PowerPoint had produced printouts in pure black & white before.

Issue: MS PowerPoint 2010 does not print in pure black & white

System: Windows 7 MS Office Professional 2010

Error Code: Not Applicable


     Our research for a resolution yielded two paths:

           1. Export the presentation to a pdf or xps and print that document.

           2. Apply the hotfix referenced in the link below.


             *This hotfix is specifically for PowerPoint.

Often, our everyday programs, with features we take for granted, are updated and “upgraded” in the background. At times these updates break these small features we never knew how much we relied upon. Gravity Systems takes pride in working with small businesses to find resolutions to everyday computer problems.


Date: March 28, 2011

Last week, a customer was unable to print from Excel, but he was able to print without issues from other applications. In this case, it was after a new network printer was installed. Additionally, the print job shows a string of commas in the name when the print job submission splash screen pops up.

Issue: Unable to print from Excel, but able to successfully print from other applications

System: Windows 7, MS Office 2010

Error Code: No error code given


  • Change default printer to another installed printer

  • Open Excel and do a test print to the new default printer, then close Excel

  • Open Printing Preferences (Start>Devices and Printers, Right-click printer, Printing Preferences)

  • Make note of custom printer settings

  • Set all options to Default and click Apply

  • Change any custom settings back as desired and click Apply and Ok

  • Change default printer back to the desired printer

  • Open Excel and try to print again

Gravity Systems Business Computer Services specializes in IT needs for companies with fifty employees or fewer. As an outsourced IT department with an in-house feel, our customers appreciate the personal support we offer.