Tech Tips - Outlook Does Not Display Correctly Fix

We were troubleshooting an Outlook issue the other day during an on-site network maintenance visit.  Outlook on a user's computer would not open correctly.  The solutions required editing the associated registry key.

Issue: Outlook does not display main window after opening.  Send-receive and other windows may be available.

System: Outlook 2010, Windows 7

Error Code: N/A

Solution: Edit registry for window position information

To resolve this behavior, delete the relevant registry value and then restart Outlook to recreate the value:

  • Close outlook. Click Start on the taskbar, and then click Run.

  • Type regedit, and then click OK to start Registry Editor.

  • On the registry tree in the left pane, locate the following registry key:

  • HKEY_CURRENT_USER\Software\Microsoft\Office\XXX-VerionNumber\Outlook\Office Explorer\

  • In the right pane, right-click the Frame value, and then click Delete.

  • Quit Registry Editor.

  • Start Outlook.


With Gravity Systems On-Site Maintenance, even small businesses can have professional IT support at their location without the burden of employing a full-time staff person.  Contact us for an initial consultation.



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