Everything You Need to Know About Choosing a Managed IT Services Provider



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In the continually advancing landscape of technology, businesses find themselves more and more dependent on managed IT services providers (MSPs).

The task of determining how to choose the appropriate MSP is not just a routine decision; it's a critical one that holds substantial influence over a company's efficiency and security. As evidenced by the U.S. National Cyber Security Alliance, an alarming 60% of small businesses that succumb to a cyber attack cease operations within a mere six months .

This significant statistic emphasizes the gravity of selecting the right provider, highlighting that it's not merely a business choice but a strategic necessity.


“In the digital age, selecting the right managed IT services provider is not just a business decision; it's a strategic imperative.” Kent Morris, President of Gravity Systems


In this blog, we will meticulously dissect the vital managed services selection criteria, explore the questions to ask during MSP discovery, and delve into other key considerations, all to equip you with the knowledge needed to make an informed decision on the right managed services provider for your specific needs.

How to Choose Managed Services Provider: Understanding Your Needs

Identifying Your IT Requirements

Understanding how to choose the right MSP starts with identifying your specific IT requirements. What are your current and future technology needs? How does your IT strategy align with your business goals?

Aligning with Managed Security Services

Managed security services are vital in protecting your business from potential threats. Evaluate how an MSP's security offerings align with your unique needs and industry regulations.


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How to Choose Based on Your Goals

Your business goals should guide how to choose an MSP. Look for a provider that understands your industry and can tailor solutions to meet your objectives.

Managed Services Selection Criteria: What to Look For

Key Factors in Selection

Managed services selection criteria should include factors like: 

  • Length of time in business; staying power 
  • Experience
  • Industry reputation
  • Fit for your size business
  • Pricing / billing models

These elements can provide insights into an MSP's capabilities and reliability.



Importance of Experience and Reputation

An MSP's experience and reputation in the industry are crucial. 

According to Gartner, 75% of organizations that outsource their IT services meet or exceed their cost-savings expectations . Ensuring your provider has a proven track record can lead to similar success.

MSP Qualifying Questions

MSP qualifying questions can help you assess a provider's compatibility with your business. Ask about their approach, methodology, and how they handle challenges specific to your industry.

Get better acquainted with the wide world of managed IT with these extra learnings:

Questions to Ask an MSP: Digging Deeper

Essential Questions to Ask IT MSP

Questions to ask IT MSPs during initial meetings should cover areas like their expertise, support structure, and how they handle emergencies.

Technical Questions to Qualifying MSP

Technical questions to qualifying MSPs can reveal their technical proficiency and ability to meet your specific needs. Don't hesitate to delve into their technical capabilities and tools.

No. Technical Questions to Ask a Prospective MSP
1 In which specific technologies and platforms does your expertise lie?
2 What measures are in place to safeguard data security and ensure adherence to regulatory compliance?
3 Could you delineate your procedures for disaster recovery and data backup?
4 What methodologies do you employ for the monitoring and ongoing maintenance of systems?
5 How is the management of software updates and patches conducted within your organization?
6 Are you able to provide examples demonstrating how you have expanded IT infrastructure to accommodate growth?


Questions to Ask During MSP Discovery

Questions to ask during MSP discovery should focus on alignment with your business goals, their approach to innovation, and how they plan to support your growth.

No. Questions to Ask During MSP Discovery
1 How do your services strategically align with our particular business objectives?
2 Could you detail the process you follow for the integration of new clients into your service framework?
3 Are you able to supply references or case studies that pertain to industries analogous to ours?
4 What is your protocol for handling service requests, and what can be expected in terms of response time?
5 What constitutes your pricing structures, and how are they designed to adapt to fluctuations in our requirements?
6 How does your organization maintain a vanguard position in relation to industry trends and emerging technological innovations?


Managed Security Services: A Crucial Consideration

Understanding Security Importance

Managed security services play a vital role in protecting your business. Evaluate how an MSP's security protocols align with your risk management strategy.

Evaluating Security Protocols

Assessing an MSP's security measures is essential. Look for adherence to industry standards and how they handle potential threats.

Everything You Need to Know About Choosing a Managed IT Services Provider

Have More Questions to Ask an IT MSP? Ask Gravity Systems!

If you still have questions or need personalized guidance, reach out to Gravity Systems for a free consultation

Together, we can diagnose your prospective IT needs and find the perfect solution tailored to your business.

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