GS Blog

The other day, a small business user on a Mac platform with Outlook as the email client was having trouble opening the application.  Upon launching Outlook 2011, the user was notified that the database is damaged or could not be accessed.  Similar to Outlook on a PC, the email profile can become corrupted and needs to be repaired.


Issue: Outlook 2011 for Mac does not open properly or is not functioning correctly.

System: Mac OS X 10.6 Snow Leopard; Outlook 2011

Error Code: “the database is damaged or could not be accessed”

Solution: Rebuild the identity database

  • Quit all applications

  • Find and backup current identity

    • In Finder>Home>Documents>Microsoft User Data, copy the Office 2011 Identities folder

    • Hold the Option key and start Outlook 2011, the Database Utility window will open

    • Select the correct database and choose Rebuild

    • After the rebuild completes, choose Done

    • Launch Outlook to test


In addition to providing support for small businesses running Windows computers and servers, Gravity Systems can assist with Mac desktops and laptops.  Contact us today to discuss our network maintenance plans and keep your computer hardware running smoothly.



Gravity Systems, Inc.

Business Computer Services

Symantec Endpoint Protection is a robust anti-virus solution for business computer systems.  We deploy and support Endpoint Protection at the majority of our customers’ sites.  From time to time we run into system specific issues when administering it.  In this case, we ran into application problems right after installing the updated version.

Issue: After installing SEP v12, system gives rundll32.exe – Application Error

System: Windows XP 32 bit and Dell D-series laptop

Error Code: The exception unknown software exception (0xc0000417) occurred in the application at location 0x60a052e4.

Solution: Uninstall SEP Application & Device Control component

  • Uninstall Symantec Endpoint Protection 12

    • Open Add/Remove Programs running as administrator

    • Reboot the system

    • Reinstall Symantec Endpoint Protection 12

    • Choose Custom Install

    • Under Threat Protection, do not install Application and Device Support

    • Complete the install process.

    • Reboot the system.

    • Test by opening multiple programs.


Anti-virus software is an essential component in your business computer infrastructure.  With all of the products on the market, it is important to work with someone who has a deep understanding of the threats to your computer systems and the proper tools to combat those threats. 


Contact Gravity Systems to discuss your anti-virus solutions, today!



Gravity Systems, Inc.
Business Computer Services

We were troubleshooting an Outlook issue the other day during an on-site network maintenance visit.  Outlook on a user's computer would not open correctly.  The solutions required editing the associated registry key.

Issue: Outlook does not display main window after opening.  Send-receive and other windows may be available.

System: Outlook 2010, Windows 7

Error Code: N/A

Solution: Edit registry for window position information

To resolve this behavior, delete the relevant registry value and then restart Outlook to recreate the value:

  • Close outlook. Click Start on the taskbar, and then click Run.

  • Type regedit, and then click OK to start Registry Editor.

  • On the registry tree in the left pane, locate the following registry key:

  • HKEY_CURRENT_USER\Software\Microsoft\Office\XXX-VerionNumber\Outlook\Office Explorer\

  • In the right pane, right-click the Frame value, and then click Delete.

  • Quit Registry Editor.

  • Start Outlook.


With Gravity Systems On-Site Maintenance, even small businesses can have professional IT support at their location without the burden of employing a full-time staff person.  Contact us for an initial consultation.



Gravity Systems, Inc.
Business Computer Services

A customer of ours with a small firm called in a few weeks ago with an issue while printing from the Adobe Reader.  The solution below solved the problem and the user was back in business.

Issue: Adobe Acrobat Reader X crashes when trying to print.

System: Adobe Acrobat Reader X, Windows 7 x64

Error Code: N/A

Solution: Disable “Protected Mode” at startup

  • Open Edit>Preferences>General – Deselect the checkbox for “Enable protected mode at startup”.

  • Close the program, re-open, and test printing.


Gravity Systems provides high quality business computer service.  Our customers rely on prompt and effective solutions to their IT issues.  Contact us for help today!



Gravity Systems, Inc.
Business Computer Services

RoboCopy is a very handy tool for copying files and grabbing incremental changes on a scheduled basis.  Since it is a command utility, it can get a little tricky to setup correctly.

Issue: RoboCopy recopies all files to NAS, despite files not being modified.

System: Windows Server 2008 R2 Standard

Error Code: N/A

Solution: Allow for slight timestamp variations.

  • Include the /fft switch (ex. Robocopy Source Destination /MIR /fft)


For business computer service and support, call Gravity Systems, today!



Gravity Systems, Inc.
Business Computer Services

Windows 7, by default, allows users to pin applications to the Start Menu and Taskbar to make using them easier.  However, applications are not the only objects we use on our computers every day.  This post gives the how-to on adding other objects such as a scanner or website link to the Start Menu and Taskbar.


Issue: Pin a non-application shortcut to the taskbar in Windows 7

System: Windows 7

Error Code: N/A


  • Find the object you want to pin to the task bar (a scanner for example)

  • Create a new folder in Documents called TaskBarShortcuts

  • Right-click the option and choose Create Shortcut (this will either give you the option where to save the shortcut or it will save it to the Desktop.

-Save the new shortcut in the TaskBarShortcuts folder (if the newly created shortcut saved to your desktop, cut/paste it into TaskBarShortcuts)

  • In that same folder, right-click and choose New>Shortcut.

-In the Shortcut wizard, browse to the TaskBarShortcuts folder and choose the first you created.  In the location field, type Explorer (in front of the location path, for example "Explorer “C:\Users\Name\Documents\TaskBarShortcuts\xyz”".  Click next.

-Name the new shortcut to whatever works best for you.

  • Right-click on the new shortcut and choose Pin To Taskbar

  • Open the pinned shortcut to test.


For business computer service and support, call Gravity Systems, today!



Gravity Systems, Inc.
Business Computer Services

This post walks through the routine connection to a wireless network from your Windows 7 computer with a wireless network adaptor enabled.  Many offices and small businesses provide wireless networks for employees and guests to connect to the Internet without using cables.


Issue: Connecting to a wireless network

System: Windows 7

Error Code: N/A


  • Start>Control Panel> Network and Sharing Center>Change Adaptor Settings

  • Right-click Wireless Network Connection, select Connect/Disconnect

  • In the Available Wireless Networks windows, select your desired network and choose Connect.

  • If prompted, enter the Network Security Key (passphrase, WEP/WPA key), click OK.

  • To verify the connection, click on the Wireless Connections icon in the bottom right corner of the display.  Your desired connection should show Connected.


Gravity Systems provides small business computer support including wired and wireless networks.  If your office is in need of professional computer support, contact us today!



Gravity Systems, Inc.
Business Computer Services

Office 2010 and Outlook 2010, specifically, have added a number of great improvements that increase productivity.  One such feature is the Quick Step.  Quick Steps in Outlook allow you to combine multiple actions, such as marking a message as read, moving the message to a folder, and create a task all into a single task option.

Issue: User wants to add more Quick Steps than can fit on the default Office 2010 ribbon
System: Windows 7 Outlook 2010
Error Code: N/A
Solution: Customize the ribbon!

  • Open File>Options>Customize Ribbon

  • Expand the Home (Mail) tab  Outlook 2010 Quick Steps Options

  • Find command groups that you do not need to show, such as Delete Group, Flagging Group, or Find Bar

  • Select OK to close the dialogue box

  • The Quick Steps box will grow wider to accommodate your additional steps.

  • To manage the order of Quick Steps, click the small arrow in the bottom right corner of the Quick Steps box, and use the up/down arrow buttons to change the order

In a small business, efficiency is critical.  Gravity Systems thrives on finding efficient and effective IT solutions for our small business customers.  If you need computer support to keep your business running smoothly, call us today!



Gravity Systems, Inc.

Business Computer Services

We had an issue come up during our weekly on-site maintenance call involving Adobe Acrobat Standard.  A user was unable to edit a PDF file in the application because Adobe was opening all files in PDF/A (archive) mode.  However, simply changing the mode settings did not resolve this particular issue entirely.  A little more troubleshooting finally produced the solution.

Issue: Not able to edit documents in acrobat, documents were opening in pdf/a mode

System: Windows XP, Adobe Acrobat Standard 8.0

Error Code: N/A – The PDF file cannot be edited using Acrobat tools.


  • Pdf/a mode is a non-editing mode.  To change out of this mode go to:
  • Edit, preferences, document, view in pdf/a mode:  options are - always, never, only if pdf/a document
  • Change setting to either never or only if pdf/a document
  • Once the change is made verify documents do not display as a solid grey image.  In the event this occurs go to:
  • Edit, preferences, page display and select display large images.


Gravity Systems serves as the comprehensive IT Department for small businesses.  Our maintenance and monitoring solutions are customizable to fit the individual needs of each customer.  Get in touch with us so we can show you ways we can help your company.



Gravity Systems, Inc.
Business Computer Services

This issue came up during my maintenance call for one of our customers.  The server running Windows Server 2003 for Small Business Server has a backup solution using Symantec Backup Exec System Recovery with tapes.  The backups were failing due to insufficient disk space.  After performing a resource check on the disk, I found a Symantec Endpoint Protection log file generated by the Apache webserver had ballooned to 62GB.  Research into the issue gave two options.  The second proved to be the long term solution.

Issue: Symantec error log grows in size and uses up disk space resulting in the backup failing.  There is not enough free disk space to create the vss copy

System: Windows Server 2003 for Small Business Server; Symantec Endpoint Protection Small Business Edition; Symantec Backup Exec System Recovery

Error Code: Backup Failed, Insufficient disk space to create VSS copy


Resolution 1:

Recreate the error.log


You will need to watch the log file for growth.

Resolution 2:

1. Stop the Symantec Protection Center Webserver Service to remove the error.log file. When you restart this service, the error.log file is recreated.

2. Edit httpd.conf found in C:\Program Files\Symantec\Symantec Protection Center\apache\conf to disable logging. (this works if you do not need the logs)

  -Disable logging:

      Comment out the logging module -  mod_log_config

      Ex - #LoadModule log_config_module modules/mod_log_config.so

 -Comment out the ErrorLog references

      Ex - #ErrorLog "logs/error.log"


      # LogLevel: Control the number of messages logged to the error_log.

      # Possible values include: debug, info, notice, warn, error, crit,

      # alert, emerg.


      #LogLevel warn

      #<IfModule log_config_module>


        # The following directives define some format nicknames for use with

      # a CustomLog directive (see below).


        #LogFormat "%h %l %u %t \"%r\" %>s %b \"%{Referer}i\" \"%{User-Agent}i\"" combined

          #LogFormat "%h %l %u %t \"%r\" %>s %b" common

      #    <IfModule logio_module>

      #      # You need to enable mod_logio.c to use %I and %O

       #     LogFormat "%h %l %u %t \"%r\" %>s %b \"%{Referer}i\" \"%{User-Agent}i\" %I %O" combinedio

       #   </IfModule>

Support articles for Symantec Apache error logs

Stop/Start service to clear and recreate log


Enable/Disable logs



Gravity Systems monitors and maintains computer networks and servers for small businesses.  In our calls, we proactively troubleshoot found issues and determine solutions to keep our customers’ networks online and performing.  For difficult or hard-to-find solutions, we post our tech tips in our blog.

Contact us today if you need help finding a fix for your important computer equipment.



Gravity Systems, Inc.
Business Computer Services