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GS Blog

In today’s digitally-connected world, it seems as if practically any function can be carried out over the cloud -- including, in many cases, your Austin IT support needs. But even though Gravity Systems can indeed perform a wide range of services through remote access, there will always be those times when a good old-fashioned “house call” from one of our experienced techs is in order. Let’s look at a few different scenarios where on-site IT care makes sense.

You’re expanding your capabilities. Sometimes you can build out your IT system virtually by upscaling your VPN or other virtual-server package. But when it’s time to add workstations, increase your number of network ports, or beef up on your on-site servers, you need some in-person assistance. We can add functionality and capacity to your network as quickly and efficiently as possible.

Something broke. Hardware has its mechanical limitations, and sometimes things just plain break down. If our virtual troubleshooting process indicates a hardware, power or cabling failure, we’ll come to your facility to examine the problem close-up and make the necessary repairs of replacements.

You want to address all of your necessary updates at once. Even as your software needs regular updates to keep it safe, secure and functional, your hardware will need updating from time to time as parts of it “age out.” We can take care of all of these updates at the same time so that you always have a fresh, current IT system driving your business.

You want to schedule periodic maintenance checks. As any doctor will tell you, an ounce of prevention is worth a pound of cure. That’s why you may want to schedule periodic routine visits from our technicians. We can test the equipment, address any trouble signs that may pop up, and discuss your ongoing needs and concerns with you in person.

As you can see, there are plenty of good reasons to ask for the occasional “house call” from our Austin IT service team. Why not contact us today to schedule a visit?