GS Blog

The good old days weren't always good. If you remember the days when you had to call a technician into your facility for any and every little IT problem, you probably love the kind of remote troubleshooting and repair work our Austin managed services team provides. But there are still times when that old-school approach still pays off – times that call for traditional on-site IT support. Let's take a look at some instances that require a “house call.”

Failing servers or workstations – If your servers cannot serve or your workstations cannot work, then all the remote support in the world won't make a difference. Our technicians need to evaluate those pieces of hardware in person to determine they're overheating, running out memory, running obsolete processors, and just flat-out dying. We can then recommend the ideal replacements, install those new components, and get you up and running again.

Firewall problems – If you've invested in a high-quality hardware firewall, you deserve better that a device that actually impedes the good guys as well as the bad guys.

Faulty connectivity – Have you lost communications between a workstation and a server, or between a server and the Internet? You may have a bad network switch, cable, or connector that needs replacing. The only way to tell for sure is by swapping them out for new ones.

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Virus infections – If it appears that you have a workstation suffering from a virus problem, then you may need more direct support than our remote services can offer. Specifically, we may need to remove the infected device from your network before rebooting the device in Safe mode and proceeding according to the self-diagnostic data we're seeing.

Fortunately, we're just as good at on-site support as we are at remote troubleshooting and repair. Rely on Gravity systems as your full-service IT solution!

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