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GS Blog

Your IT system’s efficiency depends heavily on how well your network performs. If data cannot move smoothly, quickly, and dependably among your servers, workstations, and connections, you will encounter some serious (and frustrating) productivity bottlenecks. But what measuring sticks or benchmarks can reveal whether you have a speedy network or a sluggish one? Here are some key measures that our Austin IT business support technicians take into account.

As COVID-19 continues its rampage, a ray of hope has appeared in the form of vaccines that appear to offer strong protection against the virus. Some people have already received a COVID vaccination, with millions of more to follow in the coming months. While an armful of various vaccines won’t magically insulate you against all forms of illness, it should keep you safe against the specific types of germs those vaccines are designed to block. While you and your business teammates protect yourselves, however, you should also take steps to “vaccinate” your IT system against malware.

Apple’s newest Macs come equipped with state-of-the-art M1 processors. As a “system on a chip” (SoC), the M1 integrates multiple processing functions into its eight cores, allowing a Mac’s internal hardware components to interact with each other much more quickly and efficiently than before, using much less power along the way. Does this advance mean that you should drop your PC-based IT setup in favor of super-fast Macs or add these Macs to what you already have? Probably not.

Not all technological issues can be resolved in the wink of an eye. Some problems automatically call for special expertise, while others turn out to be more complex than they first appeared. Let’s look at some key points regarding outsourced IT help desk ticket escalation.

Another holiday season is upon us, which for many people means taking advantage of Black Friday, Cyber Monday, and the numerous sales associated with the end of the year. While you’re eyeing the latest high-tech toys for your own purposes, maybe you should consider your IT department could use a visit from Santa -- in the form of some new hardware installed by your Austin business technical support team at Gravity Systems.

Today’s business world is making a deep dive into virtual project collaboration. One oddly positive side-effect of self-isolation has involved the widespread discovery and embrace of a powerful, efficient way for individuals to work and communicate remotely, from one-to-one conversations to large-scale digital meetings. For instance, it seems like practically everyone has either used or heard about Zoom by now. But up to 75 million inhabitants of the Windows ecosystem are now making use of another integrated collaborative platform -- Microsoft Teams.

As a huge chunk of the workforce has shifted into a work-from-home routine in response to COVID, the issue of data, device, and network security inevitably raises its ugly head. It’s challenging enough to protect your IT system from harm when your workers share the same facility with it -- so how do you protect your system when it’s being accessed from all manner of locations?

No sooner has the Thanksgiving turkey been digested than Black Friday begins, followed closely by Cyber Monday and the rest of the holiday season. Since all this activity is also occurring in the midst of a pandemic, IT systems may be under more strain than ever. Here are some holiday survival tips from your Austin IT support team.

The first warning of a serious problem in our everyday life often reaches us through our ears. The dripping noise that indicates a plumbing leak, the knocking or pinging that signals car trouble, the buzzing that warns you of nearby bees -- these and other helpful sounds let you discover and react to a potential crisis. The same holds true of the hardware that runs your IT system. Pay attention to the following cries for help from your components.

Another Halloween is barrelling toward us, as if 2020 hasn’t already been scary enough. Fortunately, most Halloween hi jinks involve cartoonish, family-friendly depictions of ghosts and goblins. However, some threats can prove genuinely frightening, especially if they haunt your IT system. Here are some potential spine-chillers that you want to protect your technology against, with the aid of your Austin tech support allies at Gravity Systems.