We were troubleshooting an Outlook issue the other day during an on-site network maintenance visit. Outlook on a user's computer would not open correctly. The solutions required editing the associated registry key.
Issue: Outlook does not display main window after opening. Send-receive and other windows may be available.
System: Outlook 2010, Windows 7
Error Code: N/A
Solution: Edit registry for window position information
To resolve this behavior, delete the relevant registry value and then restart Outlook to recreate the value:
Close outlook. Click Start on the taskbar, and then click Run.
Type regedit, and then click OK to start Registry Editor.
On the registry tree in the left pane, locate the following registry key:
In the right pane, right-click the Frame value, and then click Delete.
Quit Registry Editor.
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